Privacy Policy

1. Introduction

Your privacy is critically important to ParkingPorter Park-N-Pay. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Data

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and payment information
• Vehicle information (license plate, make, model)
• Account credentials and preferences
• Communication preferences

Usage Data

We automatically collect certain information when you use our Service:

• Log files, IP address, and device information
• Browser type and version
• Pages visited and time spent on our Service
• Parking location and duration data
• Payment transaction history
• App usage patterns and performance data

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, enable core functionality, and analyze site traffic. You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features.

3. How We Use Your Information

We use the information we collect for various purposes:

To Provide & Improve the Service

• Authenticate users and manage accounts
• Process payments and manage billing
• Provide parking booking and management services
• Troubleshoot issues and provide customer support
• Personalize features and recommendations
• Develop new features and improve existing ones

Communication

• Send you service updates and notifications
• Provide booking confirmations and receipts
• Send security alerts and important notices
• Deliver marketing communications (with opt-out options)
• Respond to your inquiries and support requests

Analytics & Research

• Monitor usage patterns to improve performance
• Analyze parking trends and optimize availability
• Conduct research to enhance user experience
• Generate reports for parking operators

Legal & Safety

• Comply with legal obligations and regulations
• Resolve disputes and enforce agreements
• Protect against fraud and security threats
• Maintain the safety and integrity of our Service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Third-Party Service Providers

We may share information with trusted third-party service providers under confidentiality agreements:

• Payment processors for transaction processing
• Analytics providers for usage analysis
• Cloud storage providers for data hosting
• Customer support platforms
• SMS and email service providers

Important: We do not sell your personal data to marketers or third parties for advertising purposes.

Parking Operators

We may share relevant information with parking operators whose spaces you book, including your booking details, vehicle information, and contact information necessary for parking management and customer service.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Use of the Service is at your own risk.

6. Data Retention

We retain personal data as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Upon account deletion, we delete or anonymize your data within a reasonable timeframe, typically within 30 days, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights & Choices

You have certain rights regarding your personal information:

Access & Correction

You may review and update your personal information in your account settings at any time. You can also request access to the personal information we hold about you.

Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any communication, or by updating your preferences in your account settings.

Data Requests

You may submit requests for data export, deletion, or portability by contacting us at the information provided below. We will respond to your request within 30 days.

8. SMS Communications

When you provide your mobile phone number, we may use it to send you text messages for:

• Account verification and authentication
• Parking booking confirmations
• Payment notifications and receipts
• Essential service updates
• Security alerts and important notices
• Reply STOP to opt out; Reply HELP for help; Message frequency varies;

Your mobile number will not be shared, sold, or disclosed to third parties for marketing purposes. All SMS communications are handled securely through our verified messaging provider.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Once you opt out, you may still receive important transactional or legal notifications when required by law or to maintain your account security.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete such information promptly.

10. International Transfers

Your information may be stored or processed in the United States or other countries where our service providers operate. By using our Service, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your country of residence.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Service at least 30 days before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: